BORO Sugar Shack Shipping Policies & Information
CURRENT SHIPPING TIMELINE:
Due to the impacts of COVID-19, shipments may be delayed. Please check your tracking information for updates. We appreciate your support!
We ship on Tuesdays, Wednesdays and Thursdays using FedEx . We do not ship Friday-Monday due to our store hours and, most importantly, so we may ensure that your sweets arrive in perfect condition. We don’t want your package sitting on a hot truck or in a carrier’s warehouse over the weekend!
All orders placed by 12:00 pm EST will be processed the same day. Orders placed after 12:00 pm EST, will be processed on the next business day. Please note that orders placed after 12:00 pm EST on Thursdays will not be shipped until the following Tuesday.
All packages ship from the BORO Sugar Shack in Westborough, Massachusetts.
Transit time does not include weekends or holidays and all times are estimates. Holidays, inclement weather, natural disasters, and other unforeseen delays rarely occur but can affect your delivery date.
WARM WEATHER SHIPPING DETAILS:
We want your treats to arrive in perfect condition! When shipping during Summer months (May through September), and to geographical areas with year-round warmer climates, we provide the option to send your shipment with temperature-control packaging at checkout. There is an additional $5 per shipping box for orders that include warm-weather protection. The $5 will cover any and all packing materials, including ice pack(s), insulation packing, special boxes, etc., that we feel are necessary for our items to arrive in a state that meets our standards.
While we take extreme measures to make sure your order will arrive in excellent condition, we cannot guarantee that candy will not melt in transit during warm weather. Additionally, the BORO Sugar Shack cannot be held responsible for shipments that were delivered to the requested location but then sat on a hot porch or in the sun for an extended time. Please make sure that someone is available to receive the package, and we advise you to unpack your order promptly.
In warm weather we will only ship orders that will arrive by Friday of the same week, so it is best to order early in the week on Tuesday. We reserve the right to delay the shipment of your order to accommodate this timeline and customers will be notified by email in such an instance.
PLANNING FOR HOLIDAYS AND SPECIAL OCCASIONS:
Please allow enough time for your product to ship to its destination, as various factors beyond our control may affect transit time. To ensure delivery on or before Thanksgiving, Christmas and Easter please order 2 weeks ahead of time.
EVENTS BEYOND OUR CONTROL:
BORO Sugar Shack is not responsible for delays caused by events beyond our control, which may include but are not limited to natural disasters, labor disputes, disruptions in transportation networks, and severe weather. Please refer to FedEx.com to learn if there are any impacts to your delivery.
BORO Sugar Shack is not responsible for incorrect or incomplete shipping addresses. Our carrier assesses a $12 fee for any address corrections in order to ensure proper delivery of the package. This fee will be charged to your original form of payment. BORO Sugar Shack will not issue a refund for packages refused by the recipient or returned due to inaccurate shipping
addresses. USPS Address and ZIP Lookup.
1. Yikes! What if I put in the wrong shipping address???
We will help you get your goodies to the right place! Simply call 508-796-2200 as soon as possible and we will assist you to the best of our ability. Our store hours are Tuesday through Saturday 10:00 am - 4:00 pm.
2. Do you accept orders every day of the year?
BORO Sugar Shack observes U.S. Federal and Massachusetts State holidays, including Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, New Year’s Eve and New Year’s Day. Orders can be placed on our website, but will not be processed or shipped on these days.
3. Do you ship everywhere?
We ship to the 48 contiguous U.S. States. We are unable to ship to Alaska, Hawaii, any U.S. territories, PO boxes, APO/FPO addresses or any international addresses at this time.
4. Will I receive a tracking number so I can trace my order and find out the approximate time of delivery?
You will receive an email confirmation with a tracking number as soon as your order ships.
5. What should I do if I need my order delivered by a certain date?
Call us at 508-796-2200 before placing your order so we can advise you on the best delivery option. Staff are available Tuesday-Saturday from 10 am - 4 pm.
Please be advised that regardless of which shipping method you select, we cannot guarantee when your order will arrive, and we will not issue refunds on orders not delivered by a certain time.
6. Do you accept large corporate/business and special event orders?
Absolutely! Be advised, however, that orders for companies and events may require extra processing time and additional shipping charges. Please call us at 508-796-2200 or email us at firstname.lastname@example.org us to discuss your order, rather than placing the order through our website.